FAQ - Frequently Asked Questions

SHIPPING

Where do you deliver?

We ship from Portugal to destinations across Europe and internationally, subject to CTT Portugal’s delivery availability and restrictions for each country.

Some destinations may be subject to customs procedures, import duties or local restrictions.

How long does delivery take?

Estimated delivery times depend on your destination and the shipping service selected:

  • Europe: approximately 5 working days with standard international shipping.
  • Rest of the world: approximately 7 working days with standard international shipping.
  •  Express shipping: faster delivery options may be available depending on the destination.

Please note that these are estimated delivery times and do not include possible customs clearance delays.

How much does shipping cost?

Shipping costs depend on the destination, parcel weight and shipping method.The exact shipping cost will be calculated and displayed during checkout before you complete your order.

How can I track my order?

Once your order has been dispatched, you will receive your tracking information by email.You can use your tracking number to follow your parcel through the CTT tracking service.

RETURNS & EXCHANGES

What is your return policy?

Returns are accepted only when a product is defective or has arrived damaged.

Please inspect your order as soon as it is delivered and contact us if you notice any issue.

Can I exchange a product?

No. We do not offer product exchanges.

If you receive a defective or damaged product, please contact our Customer Care team so we can review your case.

Under what conditions can a product be returned?

A product may only be returned if it:

  •  Arrived damaged;
  •  Has a manufacturing defect; or
  •  Is otherwise defective upon delivery.

Products cannot be returned simply because of a change of mind.

How do I request a return?

Please contact our Customer Care team and provide:

  • Your order number;
  • Your full name;
  •  A description of the issue; and
  •  Clear photos or videos showing the defect or damage.

Our team will review your request and provide further instructions if your return is approved.

PAYMENTS

What payment methods do you accept?

The payment methods currently available will be displayed at checkout.

Simply select your preferred available payment method before completing your purchase.

Is my payment secure?

Yes. Payments are processed through secure and encrypted payment systems designed to protect your payment information.

SAVRUC does not directly store your complete card details.

When is my order confirmed?

Your order is confirmed once your payment has been successfully processed.

You will receive an order confirmation by email with your order details.

ORDERS

How do I place an order?

Shopping with SAVRUC is simple:

1. Select the products you would like to purchase.
2. Choose the available size, shade or option, where applicable.
3. Add the products to your shopping bag.
4. Proceed to checkout.
5. Enter your delivery and contact information.
6. Select your shipping and payment method.
7. Complete your payment.

Once your payment is successful, you will receive an order confirmation by email.

Can I change or cancel my order?

If your order has not yet been processed or dispatched, please contact our Customer Care team as soon as possible.

We will do our best to accommodate your request, but we cannot guarantee that changes or cancellations will be possible once order processing has started.

Orders that have already been dispatched cannot be changed or cancelled.

What happens after I place my order?

After completing your purchase:

1. You will receive an order confirmation email.
2. Our team will prepare and carefully pack your products.
3. Once your order is dispatched, you will receive your shipping and tracking information.
4. Your parcel will then be delivered to the address provided at checkout.

Please make sure your delivery details are correct before completing your purchase.